We want you to have an exceptional experience each time you visit Simply Spa. We will do everything we can to help you feel relaxed, comfortable and at ease. Below are some common questions that many people have asked. If your question isn’t answered here, please do not hesitate to ask us.
Q :: What is the cancellation policy?
A :: Please note our 48-hour cancellation policy. At the time of scheduling, you will be asked for a credit card of gift card number to secure and reserve your appointment. If an appointment needs to be cancelled, we ask that you provide a 48-hour notice as a courtesy to our technicians and our other guests.
Q :: What do I need to know about making an appointment?
A :: Please try to make your appointment at least 7 days prior to your desired appointment date by calling (319) 653-6160. We will always try to accommodate your last minute needs, but we don't want you to be disappointed.
Q :: How early should I arrive for my appointment?
A :: Please arrive at least 10 minutes prior to your appointment. It is our goal to provide you with the best service possible, and we want you to get the full benefit of your appointment.
Q :: What if I am running late?
A:: Please note that your late arrival will determine the length of your treatment. Your service will end on time so that the next guest is not delayed. If you are more than 15 minutes late, you may need to reschedule.
Q :: What if I need to cancel my appointment?
A :: If you need to cancel your appointment, please call at least 48-hours in advance if at all possible.
Q :: What do I need to bring?
A :: Please dress comfortably when you come to The Spa. And, because our environment is intended to be a tranquil and stress-reducing experience, we do ask you to leave cell phones, pagers and laptop computers at home or turn them off before entering The Spa.
Q :: Is there anything I should or shouldn’t do before coming to Simply Spa?
A :: It’s good to keep a few things in mind:
* Try to avoid the sun on the day of treatment and, in some cases, the day after.
* Drink plenty of water before and afterward, especially if heat therapy is part of your experience.
Q :: Should I tell someone if I have any special physical conditions or allergies?
A :: Yes, please inform us when scheduling your appointment if you have any special needs. We will be happy to accommodate you in any way so you may have a pleasant experience. If you are pregnant, have a heart condition, or have high blood pressure, services that include application of heat are not recommended. Please consult your physician first. We also ask that you tell your aesthetician if you are wearing contact lenses when you have an appointment for a facial.
Q :: Do I disrobe entirely for my treatment?
A :: That is your choice; we want you to feel relaxed and at ease. You may want to be partially clothed or totally
au naturale under the massage sheet—it’s completely up to you. Our professionals take great care in ensuring your privacy, and all body treatments are done dressed to your level of comfort. Generally, you can undress completely. Your therapist will keep your body draped for dry services and only expose the area to be worked upon. If you feel more comfortable leaving your undergarments on, that's fine too. Or we have disposable undergarments available upon request. During wet services, such as body scrubs and wraps, you will not be draped in order to reap maximum benefits. Swimsuits are optional for these services.
Q :: How do I pay?
A :: We accept the following forms of payment: cash, check (with photo ID), credit cards, and bank debit cards. Payment in full is expected at the time of service.
Q :: Are men welcome at Simply Spa?
A :: Definitely! Men now account for almost half of all spa customers, and their numbers are spiraling upward quickly. Men appreciate a place where they can unwind, reduce stress and induce relaxation as much as women. Men’s services tend to focus on the therapeutic results that can be achieved from a massage, facial or body treatments.
Q :: Are children welcome at Simply Spa?
A :: Yes! The Simply Spa staff loves children and we have a number of services geared toward our clients who are 12 and younger including the Kids Manicure.
If you have additional questions regarding services, payment, cancellations, reservations and more, please feel free to call us at (319) 653-6160. We will be glad to answer your questions to make sure your experience at Simply Spa is a great one!